Tidel prides itself not only on its quality heritage, but also on delivering exceptional customer service. Tidel’s call center is staffed with knowledgeable service professionals 24 hours a day, 7 days a week, and 365 days a year to ensure our customers and partners have uninhibited access to technical assistance for Tidel Cash Management Systems, whenever they need it.
For on-site service, Tidel’s network of experienced and certified field technicians solve customer issues across the USA. The certification process includes a detailed and focused class, held each month in our Carrollton, TX headquarters location, which culminates in a thorough examination requiring a minimum passing grade in order to be certified. This class and examination prepares each and every technician to deliver the highest quality service. Furthermore, technicians must be recertified every four years to keep knowledge and skills up-to-date with the newest content and ensure that services are done right, the first time.
Through our commitment to customer service and comprehensive certification process, Tidel has shown time and again why we’re the leading cash management system provider in the market.
To learn more, click here to check out Tidel’s Quality Policy.