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Careers

Current Openings

Please see below for our current list of job openings. If you are interested in applying, please email [email protected] with your resume, and put the job title in the subject line. Alternatively, you can submit your resume by filling out the form to the right. 

Director of Call Center Operations

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is looking for a Director of Call Center Operations to join the service team.  The Director of Call Center Operations will oversee all aspects of the technical support and service department, including developing a team of professionals dedicated to delivering a remarkable customer experience.  This will be accomplished through effective leadership, achieving aggressive business goals, executing a proven data collections strategy, driving operational efficiencies, and developing a strong management team within the department.

Additionally, the Director of Call Center Operations will be responsible for developing, managing, and delivering periodic reports that communicate issues, trends, and customer feedback to the company on a weekly, monthly, and annual basis.

This position works with stakeholders in various departments to communicate technical customer needs with the goal of improving the customer experience.

Essential Job Responsibilities:

  • Lead and develop the management team to enhance performance by setting clear and accountable performance measures
  • Use customer insights and analytics to identify company improvements and develop recommendations to share with senior stakeholders
  • Identify, analyze, champion, and document strategic process improvements to ensure successful and efficient productivity
  • Identify new tools and technologies to enhance team productivity, and to better serve the customer
  • Empower and engage the entire team through coaching and development
  • Monitor contact volume trends and channels, identifying and developing process and performance improvements
  • Update senior management on a timely basis regarding existing trends and issues

Qualifications:

  • Over 10 years’ experience in a variety of customer service environments with at least 5 years in a leadership role
  • Ability to build and support a diverse culture to drive innovation and business results
  • Ability to prepare budgets, reports and data analyses
  • Strong operational experience in problem solving with demonstrated ability to innovate and achieve goals
  • Ability to work collaboratively with various parties in obtaining and achieving common goals; demonstrated experience in team building through collaboration and open communication
  • Possess excellent organization, communication and leadership skills to motivate and promote outstanding service in a team environment
  • Ability to derive, implement and execute new processes and procedures effectively
  • Strong interpersonal, organizational and follow-through skills
  • Highly flexible with a strong commitment to a deadline-oriented environment
  • Strong technical background to understand ways to optimize workflow and ensure relevant call center tools and systems meet business requirements, including ERP and telephony systems
  • Must be a self-starter, driven, assertive and have a positive attitude
  • Excellent verbal and written skills, including ability to write clearly, concisely, and logically
  • Ability to work well with all levels of management and staff
  • Strong understanding of customer service best practices, certification, real time and historical reporting metrics, call flow and workforce management, call routing strategy
  • Leadership and relationship development skills to effectively manage conflict situations
  • Ability to understand and translate financial implications for the business

Education and / or Experience:

Bachelor’s degree preferred

Minimum 8 years’ experience leading and managing a top performing call center environment

This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

 

 

 

Cost Accountant

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits.  For more than 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment.  For more information, please visit the company’s website at www.tidel.com.

Tidel is seeking a Cost Accountant. The role will report to the Controller as well as support the leadership team through data collection and organization, inventory analysis, management reporting, forecasting, standard setting and ad hoc analysis.

ESSENTIAL JOB RESPONSIBILITIES: 

  • Develop and maintain the cost accounting system, documents, and records of the organization
  • Analyze and recommend costs and cost savings
  • Comply with Generally Accepted Accounting Principles (GAAP) for financial statements
  • Analyze any changes in goods or services provided in order to determine what effect it has on the cost
  • Analyze manufacturing costs and prepare regular reports comparing standard costs to actual production costs
  • Make estimates of new and proposed product costs
  • Assist in audits and general ledger preparation
  • Performs robust data mining and analysis to assist management
  • Perform complex analysis of datasets and conduct appropriate data validation
  • Build visualizations to communicate data and metrics, including charts, graphs, and reports
  • Attendance
  • Miscellaneous projects and other duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree or 3 – 5 years of cost accounting experience
  • Knowledge of ERP systems, query maintenance and development and data relations
  • 3 years of experience, collecting, developing, analyzing, manipulating, and drawing insights from data
  • Strong knowledge of Microsoft Excel including vlookups and pivot tables
  • Proficiency in other Microsoft Office applications (PowerPoint, Word, and Outlook)
  • ERP experience, EPICOR experience a plus

KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrates technical aptitude and the willingness to learn
  • Ability to appropriately prioritize work, deliver on tight timelines and move quickly
  • Detail-oriented with dedication to continuous improvement
  • Natural curiosity to discover root causes
  • A self-starter with the ability to work independently as well as a contributor to a project focused team
  • Effective builder of relationships at all levels of the organization
  • Possesses strong analytical, organization, and communication skills
  • Maintains confidentiality of information

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

 

Mechanical Assembler

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is looking for Mechanical Assemblers. The Mechanical Assembler will assemble manufactured products and pack according to specifications, bill of materials and other written instructions or procedures to accurately assemble products.

REQUIRED SKILLS/ABILITIES:

  • Ability to read and understand bill of materials. (BOM).
  • Must be able to recognize parts.
  • Must be able to identify hardware.
  • Detail-oriented and consistent.
  • Works well as a productive member of a team.
  • Previous assembly experience.
  • Basic ability in mathematics, reading, or writing.
  • Drug screen required for position.
  • Some overtime maybe required with little advanced notice. Overtime may include weekends.

EDUCATION AND EXPERIENCE: 

  • High school diploma or equivalent preferred.
  • 1-year previous assembly experience.

PHYSICAL REQUIREMENTS:

  • The production area is climate controlled.
  • Prolonged periods sitting, standing and performing repetitive tasks.
  • Must be able to lift up to 50 pounds at a time.
  • Must have manual dexterity in order to assemble products or machines as directed.
  • Must have excellent hand-eye coordination.
  • Ability to differentiate between colored wires, tabs, and electronic components.
  • Must wear safety equipment.

BENEFITS INCLUDE:

  • Medical, dental, and vision insurance with low employee contribution rates.
  • Paid holidays.
  • Vacation and Personal time.
  • 401k with company matching.
  • Basic life insurance, short and long term disability.
  • Tuition reimbursement available.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.